FAQ

Shipping & Delivery

How long does delivery take?

Orders are processed within 2–7 business days. Delivery times vary by destination:

  • Netherlands: 3–7 business days after processing
  • Belgium & Germany: 4–8 business days after processing
  • Rest of Europe: 6–12 business days after processing
  • Outside Europe: 10–20 business days after processing

Please note that these are estimated timeframes and may vary due to circumstances beyond our control.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your order.

Do you ship internationally?

Yes, we ship worldwide. Please note that customs duties and import taxes may apply for orders outside the European Union. These costs are the responsibility of the recipient.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please contact us before returning any item.

How do I initiate a return?

Send us an email at support@mouzelli.com with your order number and reason for return. We will guide you through the process.

When will I receive my refund?

Once we have received and inspected the returned item, your refund will be processed within 5–10 business days to your original payment method.

Products

What materials are used in MOUZELLI products?

Our phone cases are crafted from premium PU vegan leather with a soft scratch-resistant interior and metal accents. Our AirPods cases are made from high-quality TPU. All materials are selected for durability, quality, and a refined aesthetic.

Are the phone cases MagSafe compatible?

Our MagSafe phone cases feature a built-in magnetic module for seamless use with MagSafe® chargers and accessories. Please check the individual product page to confirm MagSafe compatibility.

How do I care for my MOUZELLI product?

Wipe clean with a soft, slightly damp microfiber cloth. Avoid harsh chemicals and abrasive cleaners. Allow to air dry naturally and store away from prolonged direct sunlight.

Orders & Payment

Which payment methods do you accept?

We accept all major payment methods including credit cards, iDEAL, and more. All available payment options are shown at checkout.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. Please contact us as soon as possible at support@mouzelli.com.

My order arrived damaged. What should I do?

We are sorry to hear that. Please contact us within 48 hours of delivery with photos of the damaged item and your order number. We will resolve this as quickly as possible.

Contact

How can I reach MOUZELLI?

You can contact us via email at support@mouzelli.com or through the contact form on our website. We aim to respond within 1–2 business days.